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What Do CMOs Actually Want in an Agency?

Adweek

Mar 8, 2022

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12 top marketers confess their non-negotiables and red flags

Before settling down with Chipotle, Chris Brandt had been around the block. The chief marketing officer has made stops at General Mills, Coca-Cola and Taco Bell, so he’s learned a thing or two about working with ad agencies. And just as all symbiotic relationships require loyalty, determination and dedication, Brandt advises against jumping ship on an agency after hitting a roadblock, as the right synergy cannot always be replicated.


“I love the idea of demystifying the creative process and not having creative presentations feel like the ‘big reveal.’ Ideas and creativity are a team sport,” said Melissa Wildermuth, global creative director at General Mills, adding that “a creative presentation should feel like the beginning, not the end.”

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